Customer Service Training

Hospitality

Level 2

1 Day Course

Certificate valid for 3 years

Ofqual regulated

What is Customer Service Training?

This course is run as and when a company requires a course, so please get in touch with us to arrange a course for you.

Customer Service training is key to any business.

If customers are not treated right, they will go elsewhere to purchase goods or services.

The objective of the Customer Service Level 2 course is to support learners working to or preparing to work, in a customer service role. Where using a telephone or dealing face to face with customers is a part of their role. The course is suitable for all types of industry where Customer Service is a requirement.

What will i learn?

The Customer Service Level 2 course is a one day course and covers the principles of Customer Service, including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

The principles of Customer Service
Understand how customer needs and expectations are formed
Appropriate behaviour required in a Customer Service environment
Responding to customers’ problems or complaints

What’s included in the price?

The price includes all equipment, Registration and Certification, refreshments throughout the course and course manual to keep.

Upcoming Course Dates:

Why Choose Cornwall Training?

At Cornwall Training, we pride ourselves on the quality and standards of the training we deliver. As a Nationally Approved Accredited Training Centre, we are committed to providing the very best course experience, from initial contact to renewal. Our high standards are brought to you by our tutors, who are fully qualified experts from professional backgrounds including Ambulance Service, HM Coastguard, Fire Service, and the RNLI.

Location

Our professional training centre is located in St Austell and has excellent access to the A30 and A38. Where accommodation is required, you can find a Premier Inn just two minutes from the centre. That way, you can conveniently complete all required training in one trip.