What will i learn?
The Customer Service Level 2 course is a one day course and covers the principles of Customer Service, including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
- The principles of Customer Service
- Understand how customer needs and expectations are formed
- Appropriate behaviour required in a Customer Service environment
- Responding to customers’ problems or complaints
What’s included in the price?
The price includes all equipment, Registration and Certification, refreshments throughout the course and course manual to keep.
Upcoming Course Dates:
Why Choose Cornwall Training?
At Cornwall Training, we pride ourselves on the quality and standards of the training we deliver. As a Nationally Approved Accredited Training Centre, we are committed to providing the very best course experience, from initial contact to renewal. Our high standards are brought to you by our tutors, who are fully qualified experts from professional backgrounds including Ambulance Service, HM Coastguard, Fire Service, and the RNLI.
Our professional training centre is located in St Austell and has excellent access to the A30 and A38. Where accommodation is required, you can find a Premier Inn just two minutes from the centre. That way, you can conveniently complete all required training in one trip.