Customer Service Training
What is Customer Service Training?
This course is run as and when a company requires a course, so please get in touch with us to arrange a course for you.
Customer Service training is key to any business.
If customers are not treated right, they will go elsewhere to purchase goods or services.
The objective of the Customer Service Level 2 course is to support learners working to or preparing to work, in a customer service role. Where using a telephone or dealing face to face with customers is a part of their role. The course is suitable for all types of industry where Customer Service is a requirement.
What will i learn?
The Customer Service Level 2 course is a one day course and covers the principles of Customer Service, including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
What’s included in the price?
The price includes all equipment, Registration and Certification, refreshments throughout the course and course manual to keep.
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- The principles of Customer Service
- Understand how customer needs and expectations are formed
- Appropriate behaviour required in a Customer Service environment
- Responding to customers’ problems or complaints