Skills for Tourism
We are delighted to be working in partnership with the Cornwall Tourism Awards team. Through this partnership, we have developed the Skills for Tourism course focusing on key areas that are affecting the tourism sector. This course can be delivered via teams or face to face dependent on your requirements. For group bookings, we can also customise the course content to best suit your organisation.
Certificate N/A
CTC Regulated
Personal Development
Level N/A
CTC Regulated
Certificate N/A
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What will I learn?
- Run Hide Tell
- Ā HotĀ Protocols
- Ā Customer ServiceĀ
- Ā Communication SkillsĀ
- Ā ProfessionalismĀ
- Ā Challenge 25
- Ā Ask AngelaĀ
- Ā What3Words
- Ā Roles & ResponsibilitiesĀ
- Ā Security, Medical / working with other agencies
- Martyn’s Law
Quote from Robin Barker from Cornwall Tourism Awards:
āWith constant changes to consumer behaviour, best practice and legal requirements, the skills needs of tourism businesses have never been greater.Ā For businesses hosting visitors, whether large scale events or smaller groups, great customer service remains essential, but increasingly this must be coupled with managing risks and threats, safeguarding and ensuring that enjoyment is for everyone and not just for some.
We are delighted to be working with Cornwall Training who are not only helping our own team but now offer a new option for everyone in tourism.ā
What's included in the price?
The price includes Registration and Certification, Teams link platform invites, Professional experienced trainer.
Frequently Asked Questions
Your Questions Answered: Everything You Need to Know About Our Training Services.
Are you able to attend our site to conduct the training?
Yes, we can come out to your business and deliver on-site training for 6 or more people.
What area do you cover?
We operate across Cornwall and into Devon for group bookings.Ā
I'm unsure of what course I need?
Please feel free to call the office and our admin team will be happy to discuss the different courses that are available.Ā
Will you remind me when my training need refreshing?
Yes, we contact everyone when their renewal is due.Ā
Is your workplace accessible?
Yes we have a ground floor classroom with a disabled toilet and disabled parking space.Ā
Is there accommodation nearby?
We are located next to the Carclaze Premier Inn which is a 2 minute walk from our front door.Ā
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