Customer Service Training
Level 2
1 Day Course
Level 2
1 Day Course
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More Information
What will I learn?
The Customer Service Level 2 course is a one day course and covers the principles of Customer Service, including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
- The principles of Customer Service
- Understand how customer needs and expectations are formed
- Appropriate behaviour required in a Customer Service environment
- Responding to customers’ problems or complaints
What's included in the price?
Frequently Asked Questions
Your Questions Answered: Everything You Need to Know About Our Training Services.
Are you able to attend our site to conduct the training?
Yes, we can come out to your business and deliver on-site training for 6 or more people.
What area do you cover?
We operate across Cornwall and into Devon for group bookings.
I'm unsure of what course I need?
Please feel free to call the office and our admin team will be happy to discuss the different courses that are available.
Will you remind me when my training need refreshing?
Yes, we contact everyone when their renewal is due.
Is your workplace accessible?
Yes we have a ground floor classroom with a disabled toilet and disabled parking space.
Is there accommodation nearby?
We are located next to the Carclaze Premier Inn which is a 2 minute walk from our front door.
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