Description
Customer Service
The course breaks information into engaging and interactive chunks, covering everything from the basic principles of customer service to understanding and anticipating customers’ wants and needs.
Areas covered
- Customer service principles
- Customers’ needs and expectations
- Behaviour and interpersonal skills
- Responding to problems or complaints
Who is it aimed at?
The course is useful for staff, managers and apprentices working within any business.
Typical Duration
3 – 4Â hours
How It Works
Our e-learning is available on multiple platforms, such as tablets, PCs, and laptops. All you need is an internet connection. Learners simply log on to the Highfield Learner Management System (LMS) and work their way through the course, which includes scenarios that provide real-life context.
Learners are assessed at the end of the course by multiple-choice questions.
Certification
Learners will receive a Highfield e-learning completion certificate, downloadable upon completing the course.
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