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Level 2 Award in

Customer Service Training

1 Day Course

Certificate valid for 3 years

Ofqual regulated

Customer Service Course

Customer Service training is key to any business.

If customers are not treated right, they will go elsewhere to purchase goods or services.

The objective of the Customer Service Level 2 course is to support learners working to or preparing to work, in a customer service role. Where using a telephone or dealing face to face with customers is a part of their role. The course is suitable for all types of industry where Customer Service is a requirement.

What is involved on the course?

The Customer Service Level 2 course is a one day course and covers the principles of Customer Service, including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

What’s included in the price?

The price includes all equipment, Registration and Certification, refreshments throughout the course and course manual to keep.

Other details

The course can be delivered at our training centre in St Austell. If you have a suitable area, we can also deliver at your premises. This would reduce training costs with no travel costs for your employees.

We offer a range of courses for all business needs. For more information click HERE

What's Covered?

The principles of Customer Service

Understand how customer needs and expectations are formed

Appropriate behaviour required in a Customer Service environment

Responding to customers’ problems or complaints


For more information or to book your course give us a call on 01726 932293 or email us at