Customer Service Training
Customer Service Course
Customer Service Training is key to any business.
If customers are not treated right, they will go elsewhere to purchase goods or services.
The objective of this qualification is to support learners working or preparing to work in a customer service role or where using a telephone or dealing face to face with customer interaction is a part of their role. It is suitable for all industries where customer service is a requirement.
The qualification covers the principles of customer service including how to meet customers’
expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
The course can be delivered at our training centre in St Austell. If you have a suitable area, we can also deliver at your premises.
We offer a range of courses for all business needs. More information can be found HERE
The price includes all equipment, Registration and certification, refreshments throughout the course, and course manuals to keep.
Understand how customer needs and expectations are formed
Know the interpersonal skills and appropriate behaviour required in the customer service environment
Understand the principles of responding to customers’ problems or complaints