Level 2 Award in
Award in Customer Service
1 Day Course
Certificate valid for 3 years
Course Body Title
The objective of this qualification is to support learners working or preparing to work in a customer service role or where using a telephone is a part of their role. It is suitable for all industries where customer service is a requirement.
The qualification covers the principles of customer service including how to meet customers’
expectations, the importance of appropriate behaviour and communication techniques as well as
ways to deal with problem customers.
Understand the principles of customer service
Understand how customer needs and expectations are formed
Know the interpersonal skills and appropriate behaviour required in the customer service environment
Understand the principles of responding to customers’ problems or complaints