Level 2 Award in

Award in Customer Service

1 Day Course

Certificate valid for 3 years

Ofqual regulated

Course Body Title

The objective of this qualification is to support learners working or preparing to work in a customer service role or where using a telephone is a part of their role. It is suitable for all industries where customer service is a requirement.
The qualification covers the principles of customer service including how to meet customers’
expectations, the importance of appropriate behaviour and communication techniques as well as
ways to deal with problem customers.

What's Covered?

Understand the principles of customer service

Understand how customer needs and expectations are formed

Know the interpersonal skills and appropriate behaviour required in the customer service environment

Understand the principles of responding to customers’ problems or complaints



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