Customer Service Apprenticeship

The role of the customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out onto the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Areas in Customer Service include;

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge
  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Throughout the apprenticeship programme you will be assessed to prepare you for your role as a customer service practitioner and for the end assessment which is taken once the programme has finished.

The end point assessment comprises of;

  • Apprentice showcase
  • Practical Observation
  • Professional discussion

For more information or to book your course give us a call on 01726 932293 or email us at admin@cornwalltraining.com