Cornwall Training 2016 update

Cornwall Training team take a break for Christmas.

Its been a busy year for us at Cornwall Training. Don’t let the name fool you, we go way beyond Cornwall. We have trained people from London, Hampshire, Devon, Somerset, and even branching out into Scotland.

The training team have been busy with new approvals to run run IOSH Health & safety courses and CITB construction courses, along with being the original and first provider of First Response Emergency Care (FREC) courses at Level 3 & 4 in Cornwall.

As our trainers are from the emergency services our First Response Emergency Care courses have been popular, at level 3 and level 4. People have travelled far and wide to be trained on the courses, as our facility is modern, comfortable and have areas for scenarios, along with loads of kit so no waiting around.

We don’t forget our loyal customers from the local area, they are the most important to us and we will never forget you as we expand. You made us what we are. We will continue to offer all our courses, with value and professionalism you wont get anywhere else.

Our unemployed programmes for NEETS has been very successful and we have already put some into work placements with local companies. Our Job clubs have seen around 70% go into work, or further training, or move into the right claims for them.

The team are taking a well deserved break over Christmas from training, but they are still doing their “other jobs” as Paramedics, Ambulance responders, and HM Coastguard rescue officers.

We would like to thank all our customers who have made it a successful year entrusting us with their training needs, but this cant be done without the support of our trainers and admin staff. So THANK YOU

So who are the team here at Cornwall Training (left to right) Caryl (admin),  Dan (director/trainer), Kayleigh (tutor), Simon (director/trainer), Glenn (trainer), Liam (trainer), who without their expertise and dedication to the business we would not be here, so Thank you all.


Cornwall Training Staff Team

So we treated all the staff to dinner out at the great Pierhouse pub in Charlestown for some amazing food.

What will we be up to in 2017?…

IOSH Health & Safety courses, CITB  SSSTS, SMSTS courses, more FREC level 3 & 4 courses, the new First Person on Scene (FPOS) courses,  continued customer support for all businesses, Health & Safety Consultancy, along with the continued unemployed support to job centres across the south west. So were going to be busy, busy, busy…

Our customers will also be able to book online 24/7 for all our courses along with a new website addition for all our learners, to enable them to access copies of certificates, and records of courses completed, along with up to date information and videos to keep your knowledge up to date.

We have a competition on our Facebook page so pop over and like the page and share to be entered into the competition. Facebook page

Have a great Christmas break and we look forward to working with you in 2017 and beyond.

5 Reasons to train your staff

So why invest money and time to train your staff?

So i thought i would try and put something together to show why we should train our staff, as I’m new to this blogging lark, be gentle!!!

Staff training is normally the first thing to go when money and budgets are tight or even cut. So why is that? Is it not short sighted for the business?

So here are 5 reasons why we should continue to invest in the company’s best assets “Your Staff”

1 Staff feel valued

If your staff feel valued they will work for you. People who are just left to get on with their job tend to get stagnant, and not go that extra mile. If your staff are disengaged they won’t perform their best for your business. So by training and investing in them they feel more valued and that you care. If you care, so will your staff. As a quote from Richard Branson:

Train people well enough so they can leave, Treat them well enough so they don’t want to 

2 Know what they are doing

So you have a new member of staff joined your business. How can you expect them to perform the role YOU have employed them to do, if they don’t know how you do it? Take the time to spend with the emhair-stressedployee to give them your knowledge. People think knowledge is power, but if that knowledge is not shared, how can the business perform? So take time to induct and train your staff fully and you will reap the rewards. we have all been here with the pic!!

3 Highly skilled employees

Skilled Employees can deliver high levels of customer satisfaction, By delivering high valued customer service your customers wont want to move away to your competitors, in return this will increase sales and boost your reputation in the marketplace and helping to secure greater customer retention.

4 Redutam-quote-sun-e1372711488532-770x475ce staff turnover and absenteeism

There is nothing worse than being or have had demoralised staff who get a slight sniffle and don’t come to work. We have all been there. So by investing in them as a business asset they feel part of the machine that is the business. Taking a major part out is like taking the engine out of a car, it goes nowhere. By supporting and developing staff you actually can attract new staff who are dedicated. It will soon get out if your staff are happy, as they promote your business to others they talk to. We don’t have to advertise for staff, as we get CV’s and applications to work with us every week, and we are not advertising. Just shows quality out ways cheap and cheerful. People are now looking at buy quality once, instead of cheap and twice!!. If staff are valued they will support your business and go that bit extra. We have even taken the view of not giving set holiday days, as long as the work is covered and the business doesn’t suffer they you take what you want. This has proved to be great as people feel valued and trusted as adults. There is not dictatorship within our company. If people need time then give it to them, they will repay it back over and above when you need them at that point when you need a bit extra from them.

5 Training benefits for your staff:

As staff acquire new skills, increasing their contribution to the business and building their self-esteem, they give more. As the skill improve the training they do can take them into other positions within the organisation, so give them better prospects and promotions into more senior positions with better prospects and/or better pay. We tend to take on new staff as workers and then promote from within and then back fill the position. As the staff have been with the business they know it, so it takes less time with supervision to continue to grow. As they learn new skills they’re up-skilled to do new and different tasks, which keeps them motivated and fresh. You should always, where possible, train on your time, they see that you value them enough to invest in them. A good company is seen as one that retrains rather than churns.

So there we are, just a few thoughts I had and wanted to share to see if you all think the same. I have tried to keep it short and sweet, so you didn’t get to bored of reading, and need a second cup of coffee to get to the end.

My last note on training provision!…

Just one final note we have found by talking to lots of employers, cost isn’t everything, as they say you get what you pay for within reason!! Please check fully the credentials of your training providers, make sure the qualifications meet the national standards, the trainers are qualified and experienced. We have all been on course where they read from the PowerPoint!! that’s not training. Are the providers robust enough to cover sickness on the day you have booked them for. There are a lot out there that give attendance certificates which is not a proper nationally recognised qualifications, and that why its so cheap!! National companies trade on the names, so you think they are the best because they are so big, so give a thought to your local providers who will treat you as valued customers and always go the extra mile, and you will be supporting local businesses.

Now here is the little plug for our business Cornwall Training can support business of all sizes and can offer cost effective training solutions across a range for courses and needs. So as one last thing, pop over to and see what we can do to help with all those 5 reasons to train your staff


Cornwall Training join forces with SWAST and respond to the community


We at Cornwall Training have joined forces with South West Ambulance Service Trust to become a team of Community Responders covering the local community of St Austell.

So what is a Community Responder?

Every day, Responders from across the South West attend medical emergencies which are life threatening calls, within their local communities. Sometimes it is providing reassurance prior to the arrival of an ambulance; sometimes it is saving someone’s life.

CFRs attend particular types of medical emergencies where it is essential for the patient to receive immediate life-saving care. This includes conditions such as:responder-1

  • cardiac arrest;
  • chest pain;
  • breathing difficulties;
  • unconscious patients;
  • fitting;
  • stroke.

As the team at Cornwall Training, who train First Aid to local businesses and individuals, it was the next logical step to take lifesaving skills to who need them. The team of 3 led by the directors give the time to the employees to train and respond during working hours. The team then take it in turn to take the kit home and respond from there if they wish to.

The team are all volunteers and get no payment for any jobs they do, so we will be looking to set up some fundraising to keep this vital community service running and growing in St Austell.

On the first day of being live after weeks of training, HR paperwork, DBS checks and training with ambulance crews, we had 6 jobs, all from calls for help in the St Austell community.


In a life-threatening emergency

Always call 999 if someone is seriously ill or injured, and their life is at risk.

Examples of medical emergencies include (but are not limited to):

  • chest pain
  • difficulty in breathing
  • unconsciousness
  • severe loss of blood
  • severe burns or scalds
  • choking
  • fitting or concussion
  • drowning
  • severe allergic reactions.

When it’s not a life-threatening emergency

If it is not a life-threatening emergency and you, or the person you are with, do not need immediate medical attention, consider other options before you dial 999:

  • Look after yourself or the patient at home. If you cannot stay at home, see if family or friends are able to help.
  • Talk to your local pharmacist.
  • Visit or call your GP.
  • Call NHS 111.
  • Visit the NHS Choices website.
  • Make your own way to your local A&E department, walk-in centre, minor injuries unit or urgent care centre. (Arriving in an ambulance does not necessarily mean you will be treated more quickly.)


If you think you have what it takes to be a responder and support your community take a look HERE SWAST RESPONDERS for more information

Accredited Vs Non Accredited training? Whats the difference to you?

Accredited Vs Non Accredited Training?

Non accredited is training that is put together with no guidelines or quality checks, hence why it is cheaper. The trainers are not checked and the so called certificates of attendance mean nothing. There are no checks on the training and if anything goes wrong after the training there is no guarantee the training would have been taught to the right  standard, and YOU have to do the checks to ensure its all correct. It may meet some of the requirements of the HSE or other governing bodies, so buyer beware of any certificate stating attendance certificate. We at cornwall training do not run Non Accredited training as we have seen time and time again trainers having to stop teaching as their qualifications don’t meet the awarding body guidelines

Accredited: Means the training is set by national awarding bodies to a set standard, the trainers are vetted to have occupational experience and training qualifications. The providers are audited annually and have spot checks to ensure quality is being delivered. Its slightly more expensive but the quality can be guaranteed, so your due diligence is covered. So it’s a safer bet all round for you the customer. As they say “buy cheap pay twice”. As trainers we only run accredited training as this safeguards you our customers from any due diligence issues and we can stand up to any audit we are put through. So be wary when choosing your training provider that they meet your needs not only in the short term but longer term.

This is who we are CTC Video

These are are awarding bodies we use to certify our traininglogos




If you have any questions about training or standards then please just give us a call to discuss your requirements

Cornwall Training

To Learn, Grow, & Succeed

01726 932293



For more information or to book your course give us a call on 01726 932293 or email us at