So why invest money and time to train your staff?
So i thought i would try and put something together to show why we should train our staff, as I’m new to this blogging lark, be gentle!!!
Staff training is normally the first thing to go when money and budgets are tight or even cut. So why is that? Is it not short sighted for the business?
So here are 5 reasons why we should continue to invest in the company’s best assets “Your Staff”
1 Staff feel valued
If your staff feel valued they will work for you. People who are just left to get on with their job tend to get stagnant, and not go that extra mile. If your staff are disengaged they won’t perform their best for your business. So by training and investing in them they feel more valued and that you care. If you care, so will your staff. As a quote from Richard Branson:
“ Train people well enough so they can leave, Treat them well enough so they don’t want to “
2 Know what they are doing
So you have a new member of staff joined your business. How can you expect them to perform the role YOU have employed them to do, if they don’t know how you do it? Take the time to spend with the employee to give them your knowledge. People think knowledge is power, but if that knowledge is not shared, how can the business perform? So take time to induct and train your staff fully and you will reap the rewards. we have all been here with the pic!!
3 Highly skilled employees
Skilled Employees can deliver high levels of customer satisfaction, By delivering high valued customer service your customers wont want to move away to your competitors, in return this will increase sales and boost your reputation in the marketplace and helping to secure greater customer retention.
4 Reduce staff turnover and absenteeism
There is nothing worse than being or have had demoralised staff who get a slight sniffle and don’t come to work. We have all been there. So by investing in them as a business asset they feel part of the machine that is the business. Taking a major part out is like taking the engine out of a car, it goes nowhere. By supporting and developing staff you actually can attract new staff who are dedicated. It will soon get out if your staff are happy, as they promote your business to others they talk to. We don’t have to advertise for staff, as we get CV’s and applications to work with us every week, and we are not advertising. Just shows quality out ways cheap and cheerful. People are now looking at buy quality once, instead of cheap and twice!!. If staff are valued they will support your business and go that bit extra. We have even taken the view of not giving set holiday days, as long as the work is covered and the business doesn’t suffer they you take what you want. This has proved to be great as people feel valued and trusted as adults. There is not dictatorship within our company. If people need time then give it to them, they will repay it back over and above when you need them at that point when you need a bit extra from them.
5 Training benefits for your staff:
As staff acquire new skills, increasing their contribution to the business and building their self-esteem, they give more. As the skill improve the training they do can take them into other positions within the organisation, so give them better prospects and promotions into more senior positions with better prospects and/or better pay. We tend to take on new staff as workers and then promote from within and then back fill the position. As the staff have been with the business they know it, so it takes less time with supervision to continue to grow. As they learn new skills they’re up-skilled to do new and different tasks, which keeps them motivated and fresh. You should always, where possible, train on your time, they see that you value them enough to invest in them. A good company is seen as one that retrains rather than churns.
So there we are, just a few thoughts I had and wanted to share to see if you all think the same. I have tried to keep it short and sweet, so you didn’t get to bored of reading, and need a second cup of coffee to get to the end.
My last note on training provision!…
Just one final note we have found by talking to lots of employers, cost isn’t everything, as they say you get what you pay for within reason!! Please check fully the credentials of your training providers, make sure the qualifications meet the national standards, the trainers are qualified and experienced. We have all been on course where they read from the PowerPoint!! that’s not training. Are the providers robust enough to cover sickness on the day you have booked them for. There are a lot out there that give attendance certificates which is not a proper nationally recognised qualifications, and that why its so cheap!! National companies trade on the names, so you think they are the best because they are so big, so give a thought to your local providers who will treat you as valued customers and always go the extra mile, and you will be supporting local businesses.
Now here is the little plug for our business Cornwall Training can support business of all sizes and can offer cost effective training solutions across a range for courses and needs. So as one last thing, pop over to www.cornwalltraining.com and see what we can do to help with all those 5 reasons to train your staff